Refund policy

Effective Date: July 2026

Returns & Refund Policy

At Allure Essences, customer satisfaction is important to us. Every order is professionally prepared with care to ensure your fragrance arrives safely and in excellent condition.

As our products are professionally hand-decanted authentic designer fragrances, we are unable to accept returns on items that have been opened or used due to hygiene and quality assurance reasons.

Change of Mind

We do not offer refunds or exchanges for change of mind.

Please review your order carefully before completing your purchase.

Damaged, Incorrect or Faulty Orders

If your order arrives:

Damaged during transit;
Incorrect;
Incomplete; or
Contains a faulty bottle or atomiser,

please contact us within 7 days of receiving your order.

To help us assess the issue, please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review your request and, where appropriate, offer a replacement, store credit or refund.

Eligibility for a Refund or Replacement

Refunds or replacements may be approved if:

The wrong product was supplied;
The product arrived damaged;
The bottle or atomiser has a manufacturing defect; or
An error occurred during the preparation of your order.

Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used fragrance decants
Products with broken seals after delivery
Gift cards
Clearance or sale items (unless required under Australian Consumer Law)
Products damaged due to misuse, improper handling or incorrect storage

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

If a product has a major fault or does not meet the consumer guarantees provided by Australian Consumer Law, you may be entitled to a repair, replacement or refund.

Return Shipping

If a return is approved due to our error or a faulty product, we will provide return instructions and, where appropriate, cover the reasonable return shipping costs.

Returns sent without prior approval may not be accepted.